Several users of Microsoft’s Surface Pro 4 have been complaining for a while about screen flickering issues on their tablets. According to Microsoft’s support forums, the problems seem to be recurring for over a year. Which would mean that a number of devices are now out of warranty. The issue is widely referred to as Flickergate and according to some websites, at least 1,600 owners of the Surface Pro 4 are facing issues.
According to some users, a temporary way out of this issue is to put the Surface Pro 4 in a freezer so that the device begins to cool down fast. According to some users, a ten minute cooling can result up to 30 minutes of flicker free use.
The flickering is reported to be a hardware issue which shows up as the device starts to heat up during use. In a statement to The Verge, a Microsoft spokesperson said “We are aware that some customers have experienced a screen flicker on Surface Pro 4 and are monitoring the situation closely. Customers impacted by this should contact Microsoft support.”
Though Microsoft lists screen replacements for the device at $450, some users paid as much as $800 for out-of-warranty exchange with Microsoft, The Verge reports.
“Surface Pro’s are marketed and priced as premium devices. Microsoft should therefore respond accordingly by acknowledging the issue and offering a solution. If the issue is a hardware fault, then Microsoft should recall affected devices,” The Verge quoted the Flickergate group.